- Who are we?
- Personal information we may collect about you
We’ll only collect the personal information that we need, and this may be include:
Information about who are you e.g. your name and contact details.
Information in connection with specific activities such as event registration, donations, volunteering, employment etc.
Information about your correspondence with us e.g. meetings, phone calls, emails/letters.
Information that is automatically collected via log files e.g. IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Information if you visit one of our offices e.g. visual images collected via CCTV and the Visitors register.
Information classified as ‘sensitive’ personal information e.g. relating to your health, marital or civil partnership status. This information will only be collected and used where it is needed to provide service you have requested or to comply with our legal obligations.
- How we collect your personal information
We collect your personal information in a number of ways, and depends on how you interact with us:
When you contact us (email, call or write to us).
When you register for an event or sign up for one of our services.
When you visit our website or engage with our social media channels.
When you sign up to receive email updates from us.
When you participate in any of our competitions or promotions.
- How we use your personal information
We take your privacy and the protection of your personal information seriously, and we will only ever collect and use personal information where it is necessary, fair and lawful to do so. We will collect and use your personal information for a variety of different purposes, including:
To respond to any correspondence including your requests, enquiries or comments.
To engage with you in relation to any events, promotions, services, etc. that you have signed up for.
To send you marketing communications on the provision that you have provided consent to do so.to process any applications that you send us, volunteering applications, etc.
- How we protect your personal information
We take the security of your personal information very seriously. We have adopted appropriate safeguards to ensure the data we collect, store or process, whether on paper, online or any other media, is protected in line with our data protection obligations.
We have implemented appropriate technical and organisational security measures, including on-going training, to protect your personal information against any unauthorised or unlawful processing and against any loss or damage through accident, negligence or deliberate actions.
Our security measures have been developed in line with industry standards and good practice, safeguarding against the risks to the privacy, integrity and availability of your personal information.
- Who we may share your personal information with?
We do not sell your personal information; however, we do share it with third parties when necessary. When sharing your information, we ensure to maintain control of what they can access, how long they can access and what they are permitted to do.
When necessary , personal information collected and processed by us may be shared with the following:
The MSIP Ltd Board and MSIP Ltd employees.
MSIP Tenant companies and partners.
Third party hosting and IT infrastructure providers who host the website and provide IT support in respect of the website.
- How long we keep your personal information
We will only use and store your information for as long as the retention period of the data collected. The retention periods for all types of data are recorded in our Record of Processing Activities. These periods depends on the information in question, what it is being used for and any statutory legal requirements that may exist.
We look to find ways to reduce the amount of information we hold and the length of time that we need to keep it. For example:
We aim to utilise a paperless approach where possible and securely destroy any paper correspondence we receive in accordance with our data retention policy, with the exception where we are required to retain it for evidential or legal purposes.
We retain a marketing suppression list of individuals who no longer wish to be contacted by us indefinitely. We require this information to comply with their wishes not to contact them in future.
- Your individual rights
There are several rights that as a customer, or employee you have to gain access to or amend the information that we hold on you. These rights are:
Right to be informed
Right to access your data
Rights to object
Rights to be forgotten/erasure
Right to data portability
Right to restrict processing
Right for your information to be rectified.
If you would like further information on your rights, or you wish to exercise the rights mentioned above then please do not hesitate to contact us at [email protected].